Cloud Contact Center Software
Agent, Supervisor, and Administrator Call Center Software dripping with data in a user-friendly platform. Artificial Intelligence becomes an ally, instantly.
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Revolutionary
Focused Features
The OMNI-Connect NEXT GEN Contact Center Solution combines the power of AWS & AI with a full featured contact center platform. OMNI-Touch is designed and built by contact center professionals!
Real-time AI Analytics
Alerts & Suggestions
Instant Customer Sentiment
Live Call Transcription
Voice Bots & Virtual Agents
IVR – Infinite Extensibility
Inbound, Outbound, Preview & Reactive
Email & Chat Campaigns
Scripting Application
Limitless
Statistics & Values
We understand the contact center business and the tools required by agents, supervisors and administrators.
Analytics Powered by AWS Oversight
Built-in Recordings and QA Forms
Integrated with Salesforce
Revolutionary
Focused Features
The OMNI-Connect NEXT GEN Contact Center Solution combines the power of AWS & AI with a full featured contact center platform. OMNI-Touch is designed and built by contact center professionals! We understand the contact center business and the tools required by agents, supervisors and administrators.
Real-time AI call analytics provide alerts and suggestions to agents and supervisors based on customer sentiment
Voice Bots & Virtual Agents
IVR – Infinite Extensibility
Powerful Analytics & Reporting
Built In Recording & QA Forms
Inbound, Outbound, Preview, & Reactive
Integrated with Salesforce
Limitless
Statistics & Values
The OMNI-Touch NEXT GEN Contact Center Solution combines the power of AWS & AI with a full featured contact center platform.
Powered by AWS Quicksight
Automatic Assignments
Market Level Predictions
Key Features
OMNI-Connect is designed and built by contact center professionals!
We understand the contact center business and the tools required by agents, supervisors and administrators.
Analytics
User Roles
Real Time Calculations
Projections
Task Tracking
Downloadable Reports
Instant Translation
Multi-lingual
Pricing
NO license fees, NO heavy costly infrastructure. Simply sign up and pay-as-you-go for what you use, when you use it.
With OMNI-Touch and AWS you get transparent billing that you can see at any time. NO hidden costs or fees.
Pricing
NO license fees, NO heavy costly infrastructure. Simply sign up and pay as you go.
With OMNI-Touch and AWS you get transparent billing that you can see at any time. NO hidden costs or fees.
Contact Us
Schedule a demonstration with the Omni Connect Team now!
Get notified of our launch
Receive launch updates directly to your inbox.